PRIVACY POLICY

Introduction:

This Privacy Policy describes how www.nicole-sutherland.com (“we”, “our”, or “us”) protects and makes use of the information you share when you visit or make a purchase from this website. If you are asked to provide information when using this website, it will only be used in the ways described in this policy. By accessing and using this website, you agree to the collection and use of information in accordance with this policy.

Collecting Personal Information:

When you visit the website, we collect certain information about your device, your interaction with the website and information necessary to process any purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that you can uniquely identify (including the information stated below) as “Personal Information.” Please see the list below for more information about what Personal Information we collect and why.

i. Device Information:

e.g., web browser type and version, IP address, operating system type and version, time zone, cookie information, what sites or products you view, search terms and how you interact with the website i.e., the time you spend on each page plus the date and time of your visit.

• Purpose of collection: to load the website accurately for you and to perform analytics on website usage, which in turn optimises the website.

• Source of collection: collected automatically when you access our website using cookies, log files, web beacons, tags or pixels.

• Disclosure for a business purpose: shared with our processor Wix.

ii. Order Information:

e.g., name, phone number, billing address, postal address, payment information (including credit card numbers) and email address. In some instances, we may gather information such as preference and interests, as well as other information relevant to client enquiries or special offers and surveys.

• Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange postage where necessary and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud and when in line with the preferences you have shared provide you with information or advertising relating to our products or services.

• Source of collection: collected from you.

• Disclosure for a business purpose: shared with our processor Wix, our Accountant Hnry and New Zealand Post.

iii. Customer Support Information:

e.g., name, phone number, billing address, postal address, payment information (including credit card numbers) and email address.

• Purpose of collection: to provide customer support.

• Source of collection: collected from you.

• Disclosure for a business purpose: N/A.

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Using Personal Information:

We use your Personal Information to provide our services to you which includes offering products and services, processing payments, postage and fulfilment of orders, plus keeping you up to date on new products, services and offers. Collecting the above data helps us to understand what you are looking for from the company which enables us to deliver improved products and services. It also helps us to contact you about your consultations, any matters that arise from said consultations and to verify that you are you.

Specifically, we may use this data:

• For our own internal records.

• To run, operate and improve our site.

• To improve the products and services we provide.

• To contact you in response to a specific enquiry.

• To improve our customer service.

• To customise the website for you.

• To send you emails and/or promotional mailings about products, services, offers and other things we think might be relevant to you.

• To contact you via email, telephone or mail for changes to consultations or order statuses.

Security:

At www.nicole-sutherland.com we take the security of your personal information very seriously. So, we have put in place strong physical and electronic security safeguards to prevent your personal data from being jeopardised by unauthorized access, destruction, use, alteration or disclosure. We also follow stringent procedures to ensure we work with all personal data in line with New Zealand’s Privacy Act 2020. 

 

When you are located outside of New Zealand, the information we collect may be processed in and transferred between your location and New Zealand. You understand that New Zealand may not have equivalent data protection laws to those in force in your location.

Access to your Personal Information is restricted to those employees, agents, contractors and other third parties who have a business need to know.

Sharing Personal Information:

We share your Personal Information with service providers to help us provide our services and fulfil out contracts with you, as described above. These trusted third parties may have access to your personal information only to complete the tasks on our behalf and are obligated not to use or disclose your information except as necessary to perform tasks on our behalf.

 

For example:

• We use Wix to power our online store. You can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy.

• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

• We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

• We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

 

It is important to note however, that we do not sell, trade, or rent clients personal identification information to others.

Links to Other Sites:

www.nicole-sutherland.com may from time to time provide links to websites that are owned by third parties, this is purely for your convenience and to improve the usage of the website. We are not responsible for the content of any site linked to or from the website. Linking to any other website is entirely at the user’s own risk and we strongly advise you to read the linked websites’ Privacy Policy.

We may use Google Analytics from time to time to help us understand how our customers use our website.

• You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.

• You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Cookies:

A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you do not have to re-enter this information each time you return to the website or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it is their first time visiting or if they are a frequent visitor.

We use cookies to optimise your experience on our website and to provide our products and services. Ultimately, you can accept or decline cookies, but if you decline cookies then some of the website features may not be available to you, so it is recommended for you to keep cookies turned on.

We may use cookies to:

• Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.

• Identify whether you are signed into our website. A cookie allows us to check whether you are signed into the site.

• Test content on our website. For example, 50% of our clients might see one piece of content, the other 50% a different piece of content.

• Store information about your preferences. The website can then present you with information you will find more relevant and interesting.

• Recognise when you return to our website, thereby showing you relevant content or providing you the functionality you used previously.

 
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us. To learn more about cookies and how they are used, visit www.allaboutcookies.org.

Reporting and Analytics:

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years, from the date they are downloaded onto your device.
 

You can control and manage cookies in numerous ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. More information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Do Not Track:

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser. You can however, enable or disable this feature in the settings of your web browser.

Privacy Policy Updates:

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. At our discretion we reserve the right to change, modify, add, or remove portions of the Privacy Policy at any time. It is your responsibility to check the Policy periodically for changes. Your continued use of the website following the posting of changes to the Privacy Policy, will mean you accept those changes.

Contact Information:

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@nicole-sutherland.com. You can also use this email address, should you wish to unsubscribe from any mailing lists.

You can also make a request that we erase any personal data we hold about you. This does not include any data that we are obliged to keep for administrative, legal, or security purposes.

Last Updated: 09/10/2023.